Contact Support

Questions about sizing, orders, returns, or authenticity? We're here to help. Expect a reply within 24 hours.

  • Verified product photos
  • Secure checkout
  • Responsive support
Customer support workspace with neatly arranged BAPE hoodies and packaging materials

Email us

For all inquiries, email our team. We typically respond within 24 hours.

[email protected]

Order & shipping

Track shipping timelines and carrier updates.

Shipping Information

Returns & exchanges

Start a return or review our policy before sending items back.

Refund & Returns Policy

Business address

2187 Lafayette St
Santa Clara, CA 95050, US
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FAQ

Quick answers to common questions about BAPE hoodies, shipping, and returns.

Are your BAPE hoodies authentic?
Yes. We verify materials, hardware, tags, and stitching, and we photograph items in true-to-life color to help you buy with confidence.
When will my order ship?
Most in-stock items ship within 1–2 business days. You’ll receive a tracking link by email as soon as it’s on the way. See our Shipping Information for details.
What is your return policy?
Returns are accepted if items are unworn and in original condition within the window stated in our Refund & Returns Policy.
How do I choose the right size?
Fit can vary by style. If you’re between sizes, we recommend checking the product description and contacting us with your height, weight, and preferred fit for personalized advice.
Do you offer international shipping?
Please see our Shipping Information page for current regions served and carrier options.

kucingoren.biz is an independent retailer. Trademarks and brand names (including A Bathing Ape/BAPE) are the property of their respective owners and are used for identification purposes only.